Company name
How many people do you employ?
*
1-50 people
51-100 people
ponad 250 people
Turnover in PLN (per year)
*
up to 1 mln
1-5 mln
6-10 mln
11-20 mln
21-50 mln
51-100 mln
over
Sector
*
production
trade
Form of ownership
*
Educational Establishment
Budgetary Unit
Foreign Subsidiary Company
State Run Enterprise
Foreign Company
Cooperative
Joint Stock Company
Private Partnership
Registered Partnership
Limited Liability Partnership
Company Limited By Shares
Limited Liability Company
Branch
*
Construction
Power Engineering Heat Supply
Pharmaceuticals And Cosmetics
Finance
Trade
Automotive
Chemical Industry
Wood And Paper Industry
Electrotechnical Industry
Mechanical Engineering
Metal Industry
Clothing And Footwear Industry
Food Industry
Entertainment
Raw Materials And Fuels
Telecommunications and IT
Transport and Logistics
Service
Postcode
*
How often do you use our service?
*
seldom up to 5 orders per month
often 6-10 orders per month
very often 11-20 orders per month
ordes daily
How many logistics operators do you cooperate with
*
1 company
2 companies
3 companies
4 companies and more
Below questions: assessment scale: 1-10 , 10 the highest
don’t use
1
2
3
4
5
6
7
8
9
10
The level of satisfaction - groupage international transportation
don’t use
1
2
3
4
5
6
7
8
9
10
The level of satisfaction - full loads domestic transportation
don’t use
1
2
3
4
5
6
7
8
9
10
The level of satisfaction - groupage domestic transportation
don’t use
1
2
3
4
5
6
7
8
9
10
The level of satisfaction – warehousing
don’t use
1
2
3
4
5
6
7
8
9
10
The level of satisfaction – goods completion
don’t use
1
2
3
4
5
6
7
8
9
10
The level of satisfaction – confectioning
don’t use
1
2
3
4
5
6
7
8
9
10
Satisfaction with the performance of assumed rate of delivery time.
1
2
3
4
5
6
7
8
9
10
Satisfaction with the performance of assumed rate of completeness of the deliveries
1
2
3
4
5
6
7
8
9
10
Satisfaction with the performance of assumed rate of error-free deliveries
1
2
3
4
5
6
7
8
9
10
The Service Level - response time for inquiry (RFQ)
1
2
3
4
5
6
7
8
9
10
The Service Level - experience in the market
1
2
3
4
5
6
7
8
9
10
The Service Level - reliability of the logistic operator
1
2
3
4
5
6
7
8
9
10
The Service Level - service price
1
2
3
4
5
6
7
8
9
10
The Service Level - computerization
1
2
3
4
5
6
7
8
9
10
The Service Level - complexity of services
1
2
3
4
5
6
7
8
9
10
The Service Level - geographical coverage of deliveries
1
2
3
4
5
6
7
8
9
10
The Service Level - flexibility (time and form of deliveries)
1
2
3
4
5
6
7
8
9
10
The Service Level - information flow within the company
1
2
3
4
5
6
7
8
9
10
The Service Level - flow of information between the logistic operator and the customer
1
2
3
4
5
6
7
8
9
10
The Service Level - procedure of solving complaints and arguments
1
2
3
4
5
6
7
8
9
10
The Service Level - innovativeness
1
2
3
4
5
6
7
8
9
10
The Service Level - return of empty pallets
1
2
3
4
5
6
7
8
9
10
The Service Level – service invoicing
1
2
3
4
5
6
7
8
9
10
The Service Level – return of confirmed documents
1
2
3
4
5
6
7
8
9
10
The Service Level - professionalism of operational staff
1
2
3
4
5
6
7
8
9
10
The Service Level - management expertise
1
2
3
4
5
6
7
8
9
10
The Service Level – documentation flow
1
2
3
4
5
6
7
8
9
10
The Service Level - ability to act in urgent cases
1
2
3
4
5
6
7
8
9
10
The Service Level - quality of logistic advice
1
2
3
4
5
6
7
8
9
10
The Service Level – quality of warehousing advice
1
2
3
4
5
6
7
8
9
10
The Service Level - inventory settlement
1
2
3
4
5
6
7
8
9
10
Additional information not included in the questionnaire
Starting from 1 July 2011
